Card Issuance and Service

1. The Cardholder pays to the Bank Payment Card related service fees as defined by the tariffs of the Bank, unless otherwise agreed with the Bank.
2. The Cardholder makes the first payment of the Payment Card service fee when ordering the Card, and the following payments are made in advance in the periodicity defined by the tariffs of the Bank.
3. In case of exceeding the card’s limit as a result of performing transactions via the Payment cards as well as collection of service fees by the Bank, Overllimit amount is formed. As per the tariffs of the Bank over limit penalty can be defined. The Cardholder is obliged to pay the Overlimit amount immediately.
4. Payment Card related commission fees as well as any other service fee defined by the tariffs of the Bank , including the Overlimit amount, are charged by the Bank without the Cardholder’s instruction.
5. The payment is primarily made from the Card account, and in case of absence of funds the payment is made from other accounts owned by the Cardholder in the Bank. In case of early termination of the Payment Card the charged commission fees are not returned.
6. Upon refund of the cancelled transaction by the merchant/ service point, the Bank credits the amount to the Card account reducing cancellation fees (if any). Irrespective of the refund received from the cancelled transaction and the term, the Cardholder is obliged to pay
7. The Bank is not accountable for any fees charged for the service provided by the merchant/service point and debited from the Cardholder’s Card account.

1. Before using the Payment Card, the Cardholder is obliged to check the transaction types (cash provision, cash deposit, payments and etc) performed through the device, as well as the possibility to to serve with the Payment System supporting the Payment Card (ArCa, Mastercard, Via etc).
2. The whole risk related to the usage of Payment Card, PIN code, CVV/CVC code and the password shared by the Bank is taken by the Cardholder.
3. The Cardholder must keep the PIN code confidentially and not make it available to the others. The Bank is not accountable for illegal and authorized usage of the Payment Card given that the Cardholder shares the PIN code with a third party.
4. The Cardholder can change the PIN code on his/her discretion through an ATM with the appropriate option. In order to change the PIN code, it is required to enter the current PIN code and the new PIN code.
5. The Cardholder has no right to transfer the Payment card, provide the PIN code, CVV/CVC code to other persons. The Cardholder is obliged to take measures to make sure that the Payment Card, PIN code, CVV.CVC code, password, the information captured on the card are not visible or accessible to other persons.
6. It is prohibited to write the PIN code number on the Payment card, as well as keeping the Payment card and the PIN code together.
7. While using the Payment Card, the PIN code must be entered in a way that it is not visible to other persons and not recorded by a video recorder.
8. When making a transaction with a Payment Card, the Cardholder should enter the PIN code, given that the PIN code entry is required for performing the transaction via the given card type through the machine used.
9. CVV/CVC code may be required instead of PIN code when making card transactions in the internet environment (virtual trading points).
10. It is forbidden to enter (advise) the PIN code in an internet environment (virtual trading points). In case of advising the PIN code , you should immediately suspend the transaction, inform the Bank and block the card.
11. E preference to secure-payment website. Online casinos, bookmaker offices are considered to be the most risky.
12. The Cardholder should be more attentive about the transactions made in places of entertainment. It is recommended not to trust the Payment Card to any other person and not allow the Payment Card usage outside the Car holder’s view.
13. ATMs, encashment, trade and service points and machines that the Cardholder does not believe are trustworthy or are attached to the card reader, keyboard or cash provision window.
14. The Bank is not accountable for any losses borne by the Cardholder as a result of performing a transaction with violation of the rules and requirements defined by the subject terms, as well as sharing or disclosing PIN code, password, information captured on the Payment card (Payment Card number, CVV/CVC code, validity period) with any third party.

1. The following transactions are made with a Payment Card:
   1. Replenishment of Card account
   2. Cash withdrawal from Card account
   3. Non-cash payments
2. Replenishment of Card account
   1. The Cardholder can replenish the Card account in cash or non-cash method.
   2. In order to replenish the Card account in cash method, the Cardholder should approach to the Bank’s Main office or branch and make the replenishment. The replenishment of Card account with cash can also be made through the Bank’s cash-in ATMs, payment terminals, as well as through payment terminals of other banks and payment/settlement organizations.
   3. Non-cash replenishment of the Card account are made by transferring to the Cardholder’s Card account from the Bank’s / other Bank’s Cardholder’s or third party’s bank accounts.
   4. The cash funds replenished through the cash-in ATMs of the Bank’s Head office or branches are available on the card immediately. The cash fund replenished through the Bank’s payment terminal as well as transfers from the Bank’s other accounts to the Payment Card become available on the card usually within 30 (thirty) minutes (given that there is no technical or software issues in ArCa processing system).
   5. The capabilities and limitations of the cash deposit machines of the other banks and organizations in regards to currency, value/type of the banknote etc, are defined by the organization serving the given machin and (or)payment and settlement system. Such information is usually provided on official website of the subject organization and (or) payment and settlement system or on the machine.
3. Cash withdrawal from Card account
   
   1. The Cardholder can make encashment through ATM and POS terminals, given that the given poin accepts the cards of the given payment and settlement system.
   2. While performing encashment transactions, the encashment fee can be applied and added to the requested amount. Meanwhile, the transaction can be rejected if the sum of the requested amount and the fees exceeds the authorization or payment limits.
   3. In case of encahing funds through other bank ATMs or encashment points, the serving bank may define additional encashment fees (in addition to the Bank’s commission) or foreign currency exchange rate (the Bank advises the Cardholder to get acquainted with the given bank’s fees while making encashment from other bank ATMs or encashment points).
   4. The Bank is not accountable for additional fees charged for encashments from other bank’s ATMS defined by the other organizations.
   5. The transaction amount is immediately debited from the Payment card, and is usually billed on the Card account within the following terms:
      • For the transactions performed in ArCa system the next working day ,
      • For the transactions performed outside of ArCa system 2-3 working days later.
   6. Maximum payment volume and value are defined for transactions performed through ATM and encashment points within a day:

7. In order to encash funds exceeding the above defined limits, a relevant application is required to submit to the Bank.
8. ATM cash deposit and cash withdrawal transactions performed within the territory of RA are carried put in AMD.
9. Transactions performed through other bank encahment points located outside the RA territory are carried out in the currency offered by the given bank.

1. The Cardholder can make non-cash payments with Payment Cards through terminals, ATMs and self-service other bank machines, EvocaTouch application, e-wallets and other mobile applications as well as in the internet environment (through virtual terminals conditioned with acceptance of the payment cards of the given payment and settlement system by the given point).
2. In case of non-cash transactions, the Cardholder can authorize the transaction by entering the PIN code, signing the trade slip, or by other means of identification in case of performing non face to face transactions.
3. While performing face to face transactions an identity document may be required (passport or identity card).
4. For performing payments in the internet environment, the Cardholder enters the relevant website.
5. Any transaction that is recognized as a transaction performed through the Payment card of the Cardholder is the liability of the Cardholder.
6. The Cardholder may receive Bank copies of the documents confirming the transactions made with the Payment Card from the Bank according to the Bank’s tariffs.

1. Transactions with the Payment Card can be made both in the currency of the Card account as well as in other foreign currency different from the Card account currency.
2. While performing card transactions the foreign currency exchange rate might vary, for which the Bank is not accountable.
3. For the settlement of transactions performed in a currency different from the currency of the Card account, the non-cash exchange rates of the given currency defined by the Bank as of the day of the settlement is used.

1. In case of wrong usage of the Payment Card by the Cardholder (for example entering the wrong PIN code 3 times or forgetting the Card in the ATM and other cases) it can be confiscated by the ATM.
2. If while performing card transaction through the ATM, the Payment Card is swallowed by the ATM and the reason of confiscation is not displayed on the screen or the receipt, the Cardholder should immediately contact the Bank and make sure that the card is blocked. If the card is not blocked, it is required to immediately block it.
3. In order to receive the card swallowed by the Bank it is required to approach the Bank.
4. If the confiscated Payment Card is not blocked, the Cardholder approaches the Bank and receives the Payment card by presenting identity document (passport or identity document).
5. If the Payment Card is blocked, the Cardholder presents a request for unblocking the card.
6. The Bank confiscates the Payment Card if it finds out that the Payment Card has been stolen or it has been illegally used by the Cardholder or in case of violation of the Card Agreement clauses or any legal requirement by the Cardholder.

1. The Cardholder can block his/her Payment Card in case of theft, loss, damage, expiration and other cases by visiting the Bank or calling the Bank at (+374 10) 605555 or “Armenian Card” payment system at (+374 10) 592222 phone number and advising the password specified by the Cardholder in the Payment card application-agreement
2. The Cardholder can block or unblock his/her Payment Card through “EvocaTouch” application
3. The Bank is not accountable for any loss bore by the Cardholder during the timeframe of losing the card and notifying the Bank about it.
4. After notifying the Bank about the loss, theft, fraud (or suspicious) of the Payment Card, the Cardholder is responsible for the transactions performed by the card and not requiring authorization, including the transactions performed in the internet environment. In order to appeal the transactions processed without authorization, based on the Cardholder’s relevant instruction the Bank includes the card in the upcoming Stop list in accordance with the Bank’s tariffs and within the timeframe defined by the rules of the given payment and settlement system.
5. The Cardholder is obliged to indemnify for failing to notify the Bank about the Payment Card loss, theft or fraud (suspicion) as well as to refund the expenses, losses and damages borne by the Bank as a result of the card usage by the third parties before notifying the Bank.
6. It is recommended to reissue the Payment Card in case of loss, theft, fraud (or suspicious). If the Cardholder wants to continue the usage of such a card, s/he should present unblocking request to the Bank. In this case the Cardholder is accountable for any possible losses or damages related to the card utilization.

1. Before the expiration date of the Payment Card it can be reissued based on the request of the Cardholder.
2. Upon expiration of the Payment Card it is not reissued, if within 10 (ten) days prior to the expiration of the card, the Cardholder has not informed the Bank about the reissuance request.
3. The reissued card is handed to the Cardholder no later than during 5 (five) working days after the expiration of the old card.
   6.8.4. The reissuance can be processed also in case of loss or damage of the Payment Card or PIN code, as well as in other cases as per Cardholder’s request.

1. As per the application request the Cardholder can dispute any issue related to a transaction performance or the transaction itself made via the Payment Card or with its requisites (non-return of the payment card, non-provision of the banknote).
2. The Cardholder can present to the Bank card transaction related dispute within 30 days after receiving the Payment Card statement by submitting documents confirming transactions performed by the card. If no dispute is received for the transaction/s within the specified period, the transaction/s is/are considered to be accepted by the Cardholder and cannot be disputed afterwards.
3. The submitted request is reviewed by the Bank within maximum 5 (five) working days.
4. Based on the request, the Bank carries out repayment process, as a result of which satisfies the Cardholder’s dispute if it is genuine. The Bank restores the Cardholder’s account outstanding balance within maximum 4 (four) working days after receiving the compensation from other banks.
5. If the Cardholder does not agree with the decision made by the Bank, then the process is carried out in accordance with requirements of “Customer Complaints Management” (PRD15-0009-14).
6. According to the Bank’s tariffs, penalties can be applied if Cardholder submits false transaction dispute requests to the Bank.

1. Information is provided to the Cardholder by means of telephone call (firstly identifying his/her identity with the Password) as well as with the Card statement.
2. The Card account statement on the transactions performed with the Payment Card is provided by the Bank as per Cardholder’s preferred channel (via e-mail, delivery to specified address or in person at the Bank’s premises) at least once a month.
3. The Card account statement does not include authorized or non-authorized transactions that have not been settled by the Bank yet. As a result there might be a difference between actual outstanding balance and the balance reflected in the statement.
4. Upon Cardholder’s request an advice can be provided on the outstanding balance of the Card account. The advice is provided the same day, however it reflects the account balance as of the end of the operational day prior to submitting the advice request.
5. If the Cardholder does not make any note related to SMS notification on the Payment Card order agreement, The Bank considers it as consent to receive SMS notification. As per application, the Cardholder can refuse to receive SMS notifications. SMS notification service allows the Cardholder to receive SMS for any authorization. Taking into consideration that the majority of the transactions performed via Payment Cards are processed after receiving authorization, the Cardholder has an opportunity to be informed in real time and effective manner on any authorized transaction performance. The service is especially important for preventing Payment Card fraudulent usage. SMS notification regarding Card account transactions gives also ground to directly control Cardholder’s card account. With the service the Cardholder can be informed about the Card account balance, debits and credits on/from Card account. When activating SMS service notification, 3D secure system is also activated – the most secure system for performing transactions via the internet. It minimized the risk of card fraud in online payment pages. As per the application the Cardholder can also activate USSD service, which provides opportunity to the Cardholder to make balance and mini-statement requests (up to 4-5 the latest transactions), card blocking (Lost Card status) via smartphone operating with IOS or Android systems.

1. The Payment Card closure is performed if the Cardholder wants to close his/her Payment Card before the expiration date of the Payment Card according to his/her application request or if the Cardholder does not want to extend the expiration date or reissue the Payment Card and in cases as stipulated by 6.8.2 clause of the subject terms.
2. In case of the termination of the Contract and the payment of the entire debt of the Payment Card, the Card account balance is provided to the customer within 7 working days after the card closure.
3. In case of the agreement termination, the customer is also accountable for paying for the liabilities arising from the transactions performed before the Agreement termination.
4. The Payment Card is the property of the Bank. In case of the closure of the Payment Card the Cardholder is obliged to return it to the Bank.

• Do not post your card details on suspicious websites. Links on social networks automatically take you to a place where you can provide them with all your personal information with one tap/click. Use websites that start with https://, because the last letter s is the guarantee of the site's security (secure). Check, then trust.
• Do not provide your personal (name, surname, date of birth, date and/or address) or card data (including PIN-code) to other persons. If the person calling you pretends to be a bank employee, check your account information with him.
• Never reply to suspicious sms messages. Check the phone number the message came from. If it is from the Bank, call the Bank's 24-hour communication center at 010-605555 and clarify the issues that concern you.
• Avoid providing personal information to unknown persons or organizations. neither by phone call, nor by letter or e-mail. by mail or social media.
• Refrain from the help of intermediary organizations or services provided by individuals, do not provide your personal data, identification documents, mobile application data to third parties or organizations to fill out credit applications or obtain banking services on your behalf by means of remote communication.

For more details on terms and conditions of foreign citizens servicing, please use the following link or scan the QR code.