Corporate Customer Relationship Manager

Role description:

We are seeking an experienced Corporate Customer Relationship Manager to join our dynamic team, ensuring lasting partnerships and providing the highest level of customer service.

What will you gain?

We are committed to ensuring everyone can flourish in their roles by creating a working environment that supports wellbeing and provides a generous benefits package, a wide range of career and personal development opportunities. By joining Evoca, you will get:

• health insurance;
• favorable terms of Evoca products and services;
• holiday and year-end bonuses;
• bonuses on marriage, birth of a child;
• paid days off;
• sport package;
• English language trainings;
• large opportunities for continuous learning and development (participation in international conferences, business trips abroad, opportunities to get international certifications and study in top universities worldwide).

What will you be doing?

• develop and implement retail strategies that align with the Company’s overall business objectives;
• identify and capitalize on market opportunities to expand the Bank’s customer base and enhance profitability;
• stay informed about industry trends, competitor activities, and regulatory changes to adapt strategies accordingly;
• build and maintain relationships with key clients and community stakeholders to enhance the Bank’s presence;
• develop and execute sales strategies and promotional campaigns to drive traffic and increase sales;
• implement and monitor key performance indicators (KPIs) to ensure targets are met and exceeded;
• implement and enforce operational policies and procedures to enhance efficiency and productivity;
• develop and manage the retail budget, ensuring cost control and maximizing profitability;
• analyze financial reports, performance metrics, and market data to make informed decisions and strategic recommendations;
• lead, mentor, and manage a team of retail managers and staff, providing guidance and support to achieve performance goals;
• foster a positive and productive work environment that encourages teamwork and high performance.

What skills are we looking for?

• university degree in economics, finance or other related field;
• at least 3 years of professional experience in corporate customer service in financial banking sector;
• excellent knowledge of RA banking legislation and customer service processes;
• good grasp of AS-Bank 4.0 software program;
• advanced verbal and written communication skills;
• customer-oriented mindset;
• critical and flexible thinking, analytical skills;
• result-driven with the ability to multitask and set priorities;
• initiative and high sense of responsibility;
• advanced decision-making and problem-solving skills;
• excellent command of Russian and English languages.

How to apply?

Please send your CV to [email protected] by indicating "Corporate Customer Relationship Manager" in the subject line of the e-mail.