Head of Branch Network Management Department

Role description:

Evoca is looking for a Head of Branch Network who will be responsible for overseeing the performance, strategy, and operational effectiveness of the branch network; and will enable the Company to deliver financial services that best meet customer needs and ensure their satisfaction.

What will you gain?

We are committed to ensuring everyone can flourish in their roles by creating a working environment that supports wellbeing and provides a generous benefits package, a wide range of career and personal development opportunities. By joining Evoca, you will get:

• health insurance;
• favorable terms of Evoca products and services;
• holiday and year-end bonuses;
• bonuses on marriage, birth of a child;
• paid days off;
• sport package;
• English language trainings;
• large opportunities for continuous leaning and development (participation in international conferences, business trips abroad, opportunities to get international certifications and study in top universities worldwide).

What will you be doing?

• develop and execute strategies to optimize branch performance, growth, and customer service;
• implement and enforce operational policies and procedures across the branch network;
• oversee the daily operations of all branches, ensuring efficient and effective service delivery:
• track key performance indicators (KPIs) for branch performance;
• analyze branch performance data and implement improvements to achieve business goals;
• ensure branches deliver exceptional customer service and address any issues or concerns promptly:
• develop and implement customer service initiatives to enhance client satisfaction and loyalty.
• build and maintain relationships with key stakeholders, including customers, suppliers, and partners;
• represent the branch network in internal and external meetings and forums:
• manage and mentor branch managers and staff, fostering a high-performance culture;
• provide regular reports on branch performance, and issues to senior management;
• develop and present strategic recommendations based on branch performance analysis.

What skills are we looking for?

• bachelor's degree in Business Administration, Management, Finance, or a related field (Master's degree or MBA can be advantageous);
• at least 3 years of experience in a leadership position managing multiple branches or locations;
• experience in overseeing branch operations, developing and implementing operational strategies, and managing branch performance;
• in-depth knowledge of branch operations, including process optimization and best practices;
• strong understanding of financial management, including budgeting, forecasting, and financial analysis;
• strong problem-solving skills to address operational challenges and implement effective solutions;
• advanced leadership skills with the ability to manage, mentor, and motivate branch managers and staff;
• ability to monitor financial performance, and ensure profitability;
• commitment to delivering exceptional customer service and addressing customer needs effectively;
• ability to build and maintain relationships with customers, suppliers, and other key stakeholders;
• ability to navigate and lead through change and adapt to evolving business environments;
• commitment to ongoing professional development and learning;
• excellent command of Russian and English.

How to apply?

Please send your CV to [email protected] by indicating "Head of Branch Network Management Department" in the subject line of the e-mail.